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  FAQ <Install>
Q1: I lost my password.
Q2: My program diskettes seem to be damaged.
Q3: I can't install Instant Spanish.

Q1: I lost my password.
A1: Please contact us at:
Fax     : 1-(800)-232-8228
e-mail : Support

To check your serial number while in Instant Spanish go to:
[Help...]-[About Trans...].
Please write down the number before removing the program.
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Q2: My software CD appears to be damaged.
A2: Please have your invoice number handy and contact us at:
Fax     : 1-(800)-232-8228
e-mail : Support
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Q3: I can't install Instant Spanish.
A3: Please collect the following information and send them us.

(1) In order to quickly resolve your problem, we need detailed information describing your problem, for example:
"Installer froze at 60%, I tried three times, but it stopped the same percentage" or "I could install Instant Spanish to my desktop system, but I couldn't install it to my laptop."

(2) Name and version of your operating system
(for example Windows 98)

(3)Error messages (if any)

(4) How many times you attempted the installation.

(5) Have you been able to install Instant Spanish on the same system previously?

(6) Version of Instant Spanish that you had installed.
Please tell us exactly what it is written in [Help]-[About Trans].
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